Account and sign-in
Tell us the sign-in method, error message, and when the issue started. Include your account email for access or security questions.
Hotel Lobby AI support
Get help with Hotel Lobby AI
An image, video, or music task interrupted your orange studio project? Having trouble with your account or a payment? Send the relevant details so we can investigate and help you take the next step.
What we can help you investigate
Choose the details that match your question so we can find the relevant records.
Image, video, and music tasks
Share the task ID, model, settings, and error message for failed generations, upload problems, unexpected output, or missing credits.
Payments, plans, and refunds
Include the order or transaction reference for subscription, invoice, credit balance, duplicate charge, or refund questions.
Workflow questions and feedback
Describe the two-person performance you are developing, the step you are working on, and what you want to improve.
Where can I manage or cancel a subscription?
Open Billing in your account settings to view the controls available for your subscription and payment method. If you cannot find the option you need, contact us from your account email.
How do I request a refund?
Read the Refund Policy, then email support from your account address with the order details and reason for your request. Eligibility depends on the purchase date, usage, transaction status, and applicable law.
What should I send about a generation problem?
Include whether it was an image, video, or music task, its ID, the model, relevant settings, approximate time, and any error message. For a completed result, describe the issue. Add a screenshot, prompt, or reference only if it helps, with sensitive information removed.
What if a charge is duplicated or unfamiliar?
Contact us promptly with your account email, payment date, amount, and the non-sensitive transaction reference provided by the payment service. Do not send a complete card number.
Ready to send your question?
Email the details above to support@hotel-lobbyai.com. We will review the relevant records and ask for more information if needed.